ICT, or information and communications technology (or technologies), is the infrastructure and components that enable modern computing.
ICT encompasses both the internet-enabled sphere as well as the mobile one powered by wireless networks. It also includes antiquated technologies, such as landline telephones, radio and television broadcast -- all of which are still widely used today alongside cutting-edge ICT pieces such as artificial intelligence and robotics.
ICT is leveraged for economic, societal and interpersonal transactions and interactions. ICT has drastically changed how people work, communicate, learn and live.
For businesses, advances within ICT have brought a slew of cost savings, opportunities and conveniences. They range from highly automated businesses processes that have cut costs, to the big data revolution where organizations are turning the vast trove of data generated by ICT into insights that drive new products and services, to ICT-enabled transactions such as internet shopping and telemedicine and social media that give customers more choices in how they shop, communicate and interact.